Shipping Policy

Shipping Timeline

Stock items are typically shipped within 2 business days when an order is received prior to 2 PM EST.  Orders received after 2 PM EST will be considered as received on the following business day.  Please note that we ship on Monday through Friday.  Exclusions for shipping days are US federal holidays and holidays observed by our shipping providers. 

Non stock items generally ship within 7-10 business days unless special circumstances exist, in which case we will notify you by the email address or phone number provided with your order. 

Orders will be shipped according to the shipping method you choose when placing your order.  Please note that choosing expedited shipping methods does not change our order processing time, however, we will try to ship the order as soon as possible.

Shipping Terms

CMT’s shipping terms are FOB Palmer, Massachusetts, USA.  Customer agrees that CMT may arrange for shipping on customer’s behalf.  If the size of the order placed by the Customer is most appropriate to ship with an LTL freight carrier, Customer will call to place the order.  Please note that large orders may require additional lead time based on manufacturing schedules.  Customer may, at their option, arrange for shipment using customer’s freight carrier but must include that decision at the time of the order.  Further, Customer releases CMT from any and all responsibility of timely pickup and delivery if Customer uses their own freight carrier.

Refused Shipment

Customers shall be charged all shipping charges, and a 25% restocking fee for all refused shipments (this covers cost to receive and inspect all returned items).

Order Mistakes

Call us immediately with a description of the issue.  If we have made an error, we will make arrangements to pick-up the item and replace with the correct item.

Shipping Locations

CMT currently ships to the United States and Canada.  If you are in another country, please call us to inquire

Damaged Merchandise in Transit

For UPS or FedEx deliveries: If the package is obviously damaged, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within one (1) business day to expedite the replacement process.

To protect yourself, if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper has the right to inspect the merchandise and original shipping cartons before processing your claim.

For LTL Carriers (Truck Freight) deliveries: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill “at time of delivery”. If damage to the merchandise is severe, you MUST refuse delivery. Freight damaged items so noted at “time of delivery” and will be replaced/repaired by the Carrier (LTL Carrier reserves the right to repair or replace) at no charge by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept the damaged shipment, You will have all responsibility to make a claim with the trucking company.

To protect yourself, if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper has the right to inspect the merchandise and original shipping cartons before processing your claim.